Privacy Policy – Hello Raahi

Hello Raahi (herein refers to as “we”, “us”, or “our”) solely respects your privacy and is committed to protecting your personal information, which may include, your name, phone number, address, and email you share with us. This Privacy Policy is applicable to any person(s) who book / purchase / intend to purchase / inquire about any product(s) and / or service(s) made available by Hello Raahi through its website as well as offices including corporate office, branch offices and preferred sales partners. By making a booking / purchase or submitting your personal data via the website or any offices, You agree to the transfer, storing, or processing of such information. If You do not agree to Hello Raahi’s use of your personal data we cannot accept Your booking and you should not use the website. Please read our Privacy Policy to know more about what and how the information we collect from you via the website is used to protect your privacy.

What Personal Information Do We Collect From You?

This Privacy Policy describes in detail our practices regarding the collection, usage, and disclosure of your personal data. This Policy may be updated or amended from time to time, so please check carefully before providing any confidential information. We understand that providing information online involves a great deal of trust on your part. And we take this trust quite sincerely and make it our top priority to ensure the security and confidentiality of the personal data you provide us when you visit our Website or use our services. Typically, we collect the following information from you:

Your full name, date of birth, gender (i.e. male/female/other), title, residential address, phone number, email address, travel insurance details (if any), passport details (including nationality and city of birth), passport scan, visa application, visa page scan;
We may also ask for medical / health information, such as any prior medical conditions, vaccination status if you are differently able, food allergies, etc., some of which are considered sensitive information or special category data under relevant data protection laws; and
Any additional information you provide during the booking process to check if a trip is right for you, which may include personal information.

Collection Of Your Personal Data

Personal data refers to any information about an individual from which that person can be identified, including addresses, date of birth, password, and payment information. It does not include data where the identity has been removed or otherwise anonymized (anonymous data). We collect your personally identifiable information including but not limited to, your name; e-mail address; contact details; residential address; credit/debit/bank account details; internet protocol (“IP”) address, in the following circumstances:

When you make a reservation or choose a package from our Website or App or through the assistance of our customer service team;
When you register with our Website, make a request for information pertaining to holiday packages, share with us your experience or provide any other details in relation to a holiday package availed by you, send us queries or register for promotions;
When you set up an account on our Website or participate in surveys or provide us your feedback.
When you engage with us in any online or offline event or portray your interest on any page hosted by us on a third-party platform or location or voluntarily provide your details for our promotions.

While you can browse the sections of our Website, before registering as a member, certain activities (such as booking a flight ticket) require mandatory registration. We may use your contact information for sending you.

Offers and deals based on your previous orders and your interests
Payment reminder notices
Travel vouchers and
Updates on the travel sector through our newsletters.

In light of the events, if you do not wish to receive such information, you may unsubscribe through the facility in the email message you receive.

How Do We Use Your Personal Data?

We use personal information to provide services that you request. To the extent, we use your data including personal information to market our services to you and provide you the ability to opt-out of such uses as well. We may use your personal information for the following purposes, including but not limited to

Resolve disputes and troubleshoot problems
Promote a safe service that caters to consumer interests while providing our services
Inform you about online and offline offers, products, services, and updates and collect fees owed to us
Detect and protect us against error, fraud, and other criminal activity;
Enforce our terms and conditions
Conduct research and analysis for improvising customer experience
To conduct a periodical audit
Contact you to send important information or notices etc. and as otherwise described to you at the time of collection.

Use Of Demographic And Profile Data

In our efforts to continually improve our product and service offerings, we may, from time to time, collect and analyze demographic and profile data about your activity on our Website and App. We recognize and utilize your IP address to help diagnose problems with our server and to administer our Website and App. Your IP address is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete optional online surveys, which may require you to provide your contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website and App, providing you with content that we think you might be interested in and displaying the relevant content according to your preferences.

With Whom Do We Share Your Personal Information

We may share the personal information, obtained from you, with our other corporate entities and affiliates to:

Help detect and prevent identity theft,
Fraud and other potentially illegal acts;
Co-relate related or multiple accounts to prevent abuse of our services;
To facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.

Those entities and affiliates may not market to you as a result of such sharing of personal information by us unless you are explicitly opt-in. We may disclose personal information in the following circumstances:

If required to do so by law or by law enforcement offices for investigating any civil or criminal offenses; or
If such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
To legal, financial, or other professional advisors of Hello Raahi, or
To enforce our terms of the Policy;
To protect the rights, property, or personal safety of the users of our Website and App, or the general public.

We may share our data, including personal information about you, with our parent and/or subsidiaries or business partners that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience. To the extent that these entities have access to your information, they will treat it as protectively as they treat information they obtain from their other members. You should expect that we would share some or all of your information to continue to provide the service and the entity with which such information is being shared, will be required to follow this Policy with respect to your personal information.

How Long Do We Keep Your Personal Data?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or statutory reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means and the applicable legal requirements.

We may retain certain information after the closing of your account, for example, if it is necessary to fulfill our legal obligations or to exercise, maintain security, prevent fraud and abuse and to defend or enforce our rights.

Cookies

We use our as well as third parties data collection devices such as cookies on certain pages of our Website. Cookies are small text files stored on your hard drive that help us in providing services customized to your requirements, interests, and preferences. We also offer certain features which are only available through the use of a cookie. Cookies may be used whether you choose to register with us or not. Third-party vendors such as www.google.com (Google) may use cookies to serve advertisements based on your visits to this website. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising if the third party offers such an option. We place both permanent and temporary cookies on your computer's hard drive. However, such cookies do not contain any of your personally identifiable information.

How Do We Protect Your Personal Data?

Hello Raahi takes the protection of your Personal Data sincerely but, unfortunately, at times, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Information transmitted through any channel, such as the Website; any transmission is at your own risk.

Notification Of Modifications And Changes To The Policy

We reserve the right to change the terms of the Policy from time to time, as seen fit, without any intimation to you, and your continued use of the Website will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the terms of the Policy regularly. Should it be that you do not accept any of the modifications or amendments to the terms of the Policy, you may terminate your use of our services immediately.

Sharing Of Travelers’ Photos And Videos

By voluntarily submitting your travel photos or videos to Hello Raahi after availing our services, either on our Website or App or through email or any other medium of communication to us, you grant to Hello Raahi, a non-exclusive, perpetual, worldwide, royalty-free, transferable, and sub-licensable, license to edit, telecast, re-run, reproduce, use, syndicate, print and distribute the materials you submit, or any portion thereof, in or in connection with Hello Raahi and any of its affiliates’ websites, programming, platforms and/or App (the manner, mode and extent of which are subject to change without notice to you), in any manner, and any medium or forum. You represent and warrant to Hello Raahi that you have the full legal right, power, and authority to grant the aforementioned license to the Website. You further agree that your submission(s), and the exercise of the rights granted herein, according to the mentioned terms, do not and will not violate any applicable laws or regulations, or cause a breach of any agreement(s) entered by you with any third parties and that none of the submission(s) will infringe any copyright, invade any right of privacy, right of publicity, contain any libelous or slanderous material, or infringe or violate any other intellectual property right or other rights (including common law rights) of any other person or entity.

Security Precautions

Our Website and App have stringent security measures in place to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access. As soon as you declare the intent to avail of any of the services offered by us on the Website or App, the Website or App, as the case may be, shall transfer the control to a specified and authentic payment gateway [GPay, Credit Card, Paytm ] that takes your credit card or debit card or other banking information and processes the payment transaction.

Choice To Opt-Out

If you so desire, you may opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us, in general, after setting up an account. You may also contact us, at contactus@safarmentor.com, to unsubscribe to our newsletters, publications, or any other material. Further, please note that all information, including personal information provided by you, is voluntary in nature. You may, at any time, withdraw your consent, following this Policy. However, in the event you withdraw consent to provide information, including personal information, you agree that you will no longer be permitted to use our services. You can also access, modify, correct and eliminate information provided by you that has been collected by us. We will not retain any personal information for a longer period than is required for the purposes for which the personal information may lawfully be used or is otherwise required under any other law for the time being in force. In the event, if you are not agreed to the terms and conditions under this Policy and you are presently availing our services, we request you to kindly withdraw your consent or modify your information, by writing to us, at contactus@safarmentor.com, and uninstall our site through which you may be availing our services.

Advertisement On Website

We may use third-party advertising websites to serve advertisements matching your preferences when you visit our Website. Such websites may use information including your personal information in order to advertise and provide goods and services that may be of interest to you. We cannot confirm or guarantee or take responsibility for the privacy practices or policies of such third-party advertising websites. We disclaim any liability towards any losses due to privacy infringement or other causes that you may suffer pursuant to the access of such third-party advertising websites. We encourage you to read the privacy policies of the relevant third-party advertising websites prior to accessing them.

Confidentiality

You further acknowledge that we may provide you with certain information (apart from information available on the Website, which is under the public domain) which is designated confidential by us. You agree that you shall not disclose such confidential information without our prior written consent. Further, your information shall be regarded as confidential and therefore, will not be divulged to any third party, unless legally required to do so to the appropriate authorities or otherwise permitted in terms of this Policy.

Disclaimer

As a user of the Website, you understand and agree that you assume all responsibility and risk for your use of the Website, the internet generally, and the documents you post or access, and for your conduct on and off the Website. Your use of the site is subject to our Policy. If you do not agree to this, we kindly request you not to use this portal. In case you have any grievances, please feel free to write to our Grievance Officer, are provided below: